Utforsk lojalitet

Finn ut hvordan din bedrift kan ta nytte av å skape sterkere lojalitet. Testen tar i underkant av 6 minutter og tilpasser seg etter dine svar.

360° datainnsamling

One-stop-shop for lojalitet

Skreddersydd for SMB bedrifter

Finn ut hvordan din bedrift kan ta nytte av å skape sterkere lojalitet.

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Innovative løsninger, skreddersydd for Restauranter.

Vi kjenner restaurant bransjen

Lojalitet

Øk
lojalitet

Styrk posison og lojalitet til din bedrift.

Icon of sotware as a service company.

Samle
gjestedata

Få eierskap til egen digitale gjestedatabase.

girl

Forbedre
gjestereisen

Gi gjestene dine unike opplevelser, også digitalt.

Person climbing to the top.

Øk
inntekter

Nøyaktige resultatrapporter for økt handlekurv og besøk.

Utfordringen med å bevare lojale kunder

For å overleve i den konkurransepregede restaurantbransjen er du avhengige av fornøyde og lojale kunder.

Våre lojalitetsprogram er designet for å skape et unikt kundeforhold hvor kontakten er personlig, noe som får dine kunder til å føle seg spesiell. Du oppbygger relasjonen gjennom automatisk og tilpassede e-mail og kampanjer.


Utfordringen med rolige perioder

I noen perioder er det mer hektisk en andre. Med en digital gjestebase er du i stand til å skape aktivitet selv i de mest rolige periodene.

Du kan opprette skreddersydde kampanjer, enten for en spesifikk periode, eller på automatikk. Et generelt eksempel er å aktivere en automatisk kampanje som sendes ut et par dager i forkant av dine gjesters bursdag, med et lite insentiv for å feire hos din restaurant.

Utfordringen med å innhente GDPR samtykke

Innsamling av kundeopplysninger er starten på å skape effektiv lojalitet. Dine gjesters brukeropplevelse er nøkkelen til at innsamlingen er effektiv og konverterer høyt.

All data samlet via Loyall er GDPR-godkjent og baseres på åpenhet og et genuint ønske fra dine gjester om å høre fra din bedrift.

Noen få ord fra en Restaurant eier

General Manager at Mandelhuset.

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

Logo Mandelhuset.
General Manager Spoton Hotel.

With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.

Christoffer Blixt

General Manager

Spoton Hotel

Logo Spoton Hotel.
Marketing Director at Bårdshaug Herregård.

We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård

Gunvor Müller Lysholm

Marketing Director

Bårdshaug Herregård

Logo Bårdshaug Herregård.
General Manager at Saga Hotels.

After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.

Stian Opsalhagen

General Manager

Saga Hotels

Logo Saga Hotels.
General Manager at Mandelhuset.

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

Logo Mandelhuset.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen.
Controller at Kronen Hotels.

Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.

Therese Alberto

Controller

Kronen Hotels

Logo Kronen Hotels.
Hotel Manager at Sundvolden Hotel.

Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.

Silje Storvik

Hotel Manager

Sundvolden Hotel

Logo Sundvolden Hotel.
Marketing Director at Freys Hotel.

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

Logo Freys Hotel.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen
Increase of 43 %
Økt besøksfrekvens fra medlemmer.
increase of 28 %
Økt oppsalg for medlemmer.
Increase of 55 %
Konverteringer av bestillinger med bursdagsklubb kampanjer.

Increase of 63 thousand
Gjennomsnittlig økt salg for én kampanje.
illustration of Pauls customer journey

Møt Paul, og forstå han.

Relevans er nøkkelen til suksess. Ved å bli kjent med Pauls kjøpsvaner, demografi, geografi og lojalitetsmønstre, vil du kunne kommunisere mer målrettet.

Dataene samles inn automatisk og struktureres i et enkelt grensesnitt som gjør det enkelt for deg å opprette automasjon og kommunisere målrettet.

Se kortfilm om lojalitetsprogram

Bygg lojalitet og skap gjenbesøk.

De fleste restauranter ønsker kontroll over sin egen gjestedatabase og gjestereise. For å skape denne kontrollen må du gjøre det mer attraktivt å besøke restauranten din sammenlignet med andre restauranter i nærheten.

Ved å gi gjestene dine, for eksempel, bonus på sine kjøp, gavekort på bursdager eller unike medlemskapsnivå fordeler, vil gjestene ha en mer positiv opplevelse, og du kan belønne og bygge lojalitet.

Lær mer om lojalitetsprogram
illustration of campaign
illustration of campaign

Skap din egen bursdagsklubb.

Bursdagsbarn eller voksne ønsker ofte å feire når de har bursdag.

Med Loyalty+, vet du når gjestene dine har bursdag, og du kan overraske med en gave, bonus eller tilpasset tilbud, for eksempel en gratis dessert, en velkomstgodbit eller lignende.

Digitaliser Gjestreisen.

Digitaliser gjestereisen din med målrettede e-poster som automatisk sendes til gjestene dine under og etter besøket.

Gjestedialog handler om relevans. Du bør vite når og hva du skal kommunisere til enhver tid. En digital kundereise fungerer i gjennomsnitt 4x bedre enn gjennomsnittet i restaurantbransjen.

Se kortfilm om datainnsamling
Illustration of welcome email
Illustration of welcome email

Samle gjestedata ved hjelp av din eksisterende Wi-Fi.

Vi vet verdien av relevante kundedata. Kombiner kraften i skreddersøm, segmentering og automatisering ved å sende riktige budskap til riktig tid til de riktige personene.

"Collect er perfekt for restauranter med mye trafikk, og er ofte bedre egnet for "a la carte" restauranter enn "fine dining"."

Lær mer om datainnsamling

Øk salget med Gavekort.

Fysiske og digitale gavekortene kan tilpasses ditt brand, og du kan angi verdien du ønsker på hvert kort. Løsningen skaper mer fleksibilitet for deg og dine kunder.

Lær mer om gavekort
illustration of gavekort