Utforsk lojalitet

Finn ut hvordan din bedrift kan ta nytte av å skape sterkere lojalitet. Testen tar i underkant av 6 minutter og tilpasser seg etter dine svar.

360° datainnsamling

One-stop-shop for lojalitet

Skreddersydd for SMB bedrifter

Finn ut hvordan din bedrift kan ta nytte av å skape sterkere lojalitet.

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Innovative løsninger, skreddersydd for Hoteller.

Vi kjenner hotellbransjen

Lojalitet

Øk
Lojalitet

Styrk merkevare og lojalitet til din bedrift.

Icon of sotware as a service company.

Samle
gjestedata

Få eierskap til egen digitale gjestedatabase.



girl

Forbedre
gjestereisen

Gi gjestene dine unike opplevelser, også digitalt.

Person climbing to the top.

Øk
Inntekter

Nøyaktige resultatrapporter for økt handlekurv og besøk.

Utfordringen med OTA

Tredjeparter (OTA) er gode kanaler for å få nye kunder til hotellet ditt. Ved å konvertere førstegangsbookinger til lojale gjester og insentiver til direktebookinger, så vil resterende bookinger gjøres via dine hjemmesider og du sparer provisjoner.

Utfordringen med rolige perioder

Hotellrom er ferskvare. For å maksimere potensiale gjennom hele året er det viktig å tiltrekke gjester. Ved å aktivere relevante automatiske insentiver basert på årstid, vil du få en mer balansert trafikk og dermed økt trafikk i lavsesongen.

Utfordringen med prisstrategi

Prising er ikke alltid like enkelt, men de fleste hotelleiere ønsker å ha den beste tilbudene tilgjengelig via egne direktekanaler. Med et lojalitetsprogram kan du ha lukkede priser for medlemmer og gi fordeler basert på dine gjesters lojalitet i ulike medlemsnivå.

Noen få ord fra våre hotelier

Marketing Director at Freys Hotel.

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

Logo Freys Hotel
General Manager Spoton Hotel.

With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.

Christoffer Blixt

General Manager

Spoton Hotel

Logo Spoton Hostel & Sportsbar.
Marketing Director Bårdshaug Herregård.

We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård

Gunvor Müller Lysholm

Marketing Director

Bårdshaug Herregård

Logo Bårdshaug Herregård.
General Manager Saga Hotels.

After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.

Stian Opsalhagen

General Manager

Saga Hotels

Logo Saga Hotels.
General Manager Mandelhuset.

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

Logo Mandelhuset.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen.
Controller Kronen Hotels.

Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.

Therese Alberto

Controller

Kronen Hotels

Logo Kronen Hotels.
Hotel Manager Sundvolden Hotel.

Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.

Silje Storvik

Hotel Manager

Sundvolden Hotel

Logo Sundvolden Hotel.
Marketing Director Freys Hotel.

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

Logo Freys Hotel.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen.
Increase of 62 %
Konverteringsfrekvens for alle fysiske besøkende
increase of 28 %
Økt oppsalg for medlemmer
Increase of 43 %
Økt besøksfrekvens fra medlemmer
Increase of 2 million
Årlig sparte OTA-kostnader for en gruppe med 5 Hoteller

illustration of Pauls customer journey

Møt Paul, og forstå han.

Relevans er nøkkelen til suksess. Ved å bli kjent med Pauls kjøpsvaner, demografi, geografi og lojalitetsmønstre, vil du kunne kommunisere mer målrettet.

Dataene samles inn automatisk og struktureres i et enkelt grensesnitt som gjør det enkelt for deg å opprette automasjon og kommunisere målrettet.

Se kortfilm om lojalitetsprogram

Skap din egen bursdagsklubb.

Relevant kommunikasjon gjør det enkelt å tiltrekke seg gjester. Gjør hotellet tilgjengelig, og du øker sjansene for bursdagsfeiringer på ditt hotell eller din restaurant.

Med et lojalitetsprogram vet du når gjestene dine har bursdag, og du kan overraske med en gave, bonus eller tilpasset tilbud, for eksempel en gratis dessert, en velkomstgodbit eller lignende.

Lær mer om lojalitetsprogram for hoteller
illustration of campaign
Illustration of welcome email

Samle gjestedata på eksisterende WiFi

Vi vet verdien av relevante kundedata. Kombiner kraften i skreddersøm, segmentering og automatisering ved å sende riktig budskap til riktig tid, til de riktige personene.

Loyall konverterer i gjennomsnitt 62% av alle fysiske besøkende til GDPR-kompatible profiler.

Se kortfilm om datainnsamlig

Digitaliser
Gjestereisen

Digitaliser gjestereisen med målrettede e-poster som automatisk sendes til gjestene dine under og etter ankomst.

Gjestedialog handler om relevans. Du bør vite når og hva du skal kommunisere til enhver tid. En digital kundereise presterer i gjennomsnitt 4x bedre enn gjennomsnittet i hotellbransjen.

Lær mer om gjestereisen
welcome email
Illustration of communication to customers from hotels.

Bygg lojalitet og skap direkte-bookinger

De fleste hoteller ønsker kontroll over sin egen gjestedatabse og gjestereise. For å skape denne kontrollen må du gjøre det mer attraktivt å bestille direkte enn gjennom tredjepartskanaler.

Ved å eksempelvis gi gjestene dine bonus på oppholdet, bonuser i restauranten, gavekort på bursdager eller unike medlemskapsfordeler, vil gjestene ha en mer positiv opplevelse, og du kan belønne og bygge lojalitet.

Lær mer om lojalitetsprogram

Øk salget med gavekort

Fysiske og digitale gavekort kan tilpasses ditt brand, og du kan angi verdien du vil ha på hvert kort. Denne løsningen skaper mer fleksibilitet for både deg og dine kunder.

Lær mer om Gavekort
illustration of gavekort