Finn ut hvordan din bedrift kan ta nytte av å skape sterkere lojalitet. Testen tar i underkant av 6 minutter og tilpasser seg etter dine svar.
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Finn ut hvordan din bedrift kan ta nytte av å skape sterkere lojalitet.
Styrk merkevare og lojalitet til din bedrift.
Få eierskap til egen digitale gjestedatabase.
Gi gjestene dine unike opplevelser, også digitalt.
Nøyaktige resultatrapporter for økt handlekurv og besøk.
Tredjeparter (OTA) er gode kanaler for å få nye kunder til hotellet ditt. Ved å konvertere førstegangsbookinger til lojale gjester og insentiver til direktebookinger, så vil resterende bookinger gjøres via dine hjemmesider og du sparer provisjoner.
Hotellrom er ferskvare. For å maksimere potensiale gjennom hele året er det viktig å tiltrekke gjester. Ved å aktivere relevante automatiske insentiver basert på årstid, vil du få en mer balansert trafikk og dermed økt trafikk i lavsesongen.
Prising er ikke alltid like enkelt, men de fleste hotelleiere ønsker å ha den beste tilbudene tilgjengelig via egne direktekanaler. Med et lojalitetsprogram kan du ha lukkede priser for medlemmer og gi fordeler basert på dine gjesters lojalitet i ulike medlemsnivå.
In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.
With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.
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We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård
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After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.
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Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!
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After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.
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Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.
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Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.
In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.
After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.
Relevans er nøkkelen til suksess. Ved å bli kjent med Pauls kjøpsvaner, demografi, geografi og lojalitetsmønstre, vil du kunne kommunisere mer målrettet.
Dataene samles inn automatisk og struktureres i et enkelt grensesnitt som gjør det enkelt for deg å opprette automasjon og kommunisere målrettet.
Se kortfilm om lojalitetsprogramRelevant kommunikasjon gjør det enkelt å tiltrekke seg gjester. Gjør hotellet tilgjengelig, og du øker sjansene for bursdagsfeiringer på ditt hotell eller din restaurant.
Med et lojalitetsprogram vet du når gjestene dine har bursdag, og du kan overraske med en gave, bonus eller tilpasset tilbud, for eksempel en gratis dessert, en velkomstgodbit eller lignende.
Vi vet verdien av relevante kundedata. Kombiner kraften i skreddersøm, segmentering og automatisering ved å sende riktig budskap til riktig tid, til de riktige personene.
Loyall konverterer i gjennomsnitt 62% av alle fysiske besøkende til GDPR-kompatible profiler.
Se kortfilm om datainnsamligDigitaliser gjestereisen med målrettede e-poster som automatisk sendes til gjestene dine under og etter ankomst.
Gjestedialog handler om relevans. Du bør vite når og hva du skal kommunisere til enhver tid. En digital kundereise presterer i gjennomsnitt 4x bedre enn gjennomsnittet i hotellbransjen.
De fleste hoteller ønsker kontroll over sin egen gjestedatabse og gjestereise. For å skape denne kontrollen må du gjøre det mer attraktivt å bestille direkte enn gjennom tredjepartskanaler.
Ved å eksempelvis gi gjestene dine bonus på oppholdet, bonuser i restauranten, gavekort på bursdager eller unike medlemskapsfordeler, vil gjestene ha en mer positiv opplevelse, og du kan belønne og bygge lojalitet.
Fysiske og digitale gavekort kan tilpasses ditt brand, og du kan angi verdien du vil ha på hvert kort. Denne løsningen skaper mer fleksibilitet for både deg og dine kunder.
