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Increase loyalty

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Utilize automations

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Innovative solutions, customised for Restaurants.

We know the Restaurant industry

Lojalitet

Increase
loyalty

Strengthen branding and loyalty to your business.

Icon of sotware as a service company.

Get database
control

Get ownership of your own digital guest database.

girl

Improve
guests journey

Give your guests unique experiences, also digitally.

Person climbing to the top.

Increase
revenue

Accurate results reports for increased shopping cart and visits.

The challenge of retaining loyal customers

To survive in the competitive restaurant industry, you depend on satisfied and loyal customers.

Our loyalty programs are designed to create a unique customer experience where the contact is personal, which makes your customers feel special. You build the relationship through automatic and customized email and campaigns.

The challenge of slow periods

In some periods it is more hectic than others. With a digital guest base, you are able to create activity even in the quietest periods.

You can create customized campaigns, either for a specific period of time, or automatically. A general example is to activate an automatic campaign that is sent out a few days before your guests' birthday, with a small incentive to celebrate at your restaurant.

The challenge of obtaining GDPR consent

Collection of customer data is the start of creating effective loyalty. Your guests' user experience is the key to efficient and high converting rate.

All data collected via Loyall is GDPR-approved and is based on transparency and a genuine desire from your guests to hear from your company.

A few words from a Restaurantour

General Manager at Mandelhuset.

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

Logo Mandelhuset.
General Manager Spoton Hotel.

With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.

Christoffer Blixt

General Manager

Spoton Hotel

Logo Spoton Hotel.
Marketing Director at Bårdshaug Herregård.

We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård

Gunvor Müller Lysholm

Marketing Director

Bårdshaug Herregård

Logo Bårdshaug Herregård.
General Manager at Saga Hotels.

After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.

Stian Opsalhagen

General Manager

Saga Hotels

Logo Saga Hotels.
General Manager at Mandelhuset.

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

Logo Mandelhuset.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen.
Controller at Kronen Hotels.

Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.

Therese Alberto

Controller

Kronen Hotels

Logo Kronen Hotels.
Hotel Manager at Sundvolden Hotel.

Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.

Silje Storvik

Hotel Manager

Sundvolden Hotel

Logo Sundvolden Hotel.
Marketing Director at Freys Hotel.

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

Logo Freys Hotel.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen
Increase of 43 %
Increased visit frequency for members.
increase of 28 %
Increased upsales for
members.
Increase of 55 %
Booking conversion
with birthday club
promotions.

Increase of 63 thousand
Average increased sales
for one campaign.
illustration of Pauls customer journey

Meet Paul, and understand him.

Relevance is the key to marketing success. By getting to know Paul's purchase habits, demographics, geography and loyalty patterns, you will be able to communicate more purposefully.

The data is collected automatically and structured in a simple interface that makes it easy for you to create automations and communicate campaigns.

Watch video about loyalty program

Build loyalty and incentivize revisits.

Most restaurants want control over their own guest database and guest journey. To create this control, you need to make it more attractive to visit your restaurant compared to other restaurants nearby.

By giving your guests, for example, bonuses on their purchases, gift cards on their birthdays or unique membership level benefits, guests will have a more positive experience, and you can reward and build loyalty.

Learn more about loyalty programs
illustration of campaign
illustration of campaign

Create your own birthday club.

Birthday children or adults often want to celebrate when they have birthday.

With Loyalty+, you know when your guests have birthday, and you can surprise with a gift, bonus or custom offer, such as a free dessert, a welcome treat or similar.

Digitalize the
Guest Journey.

Digitize your guest journey with targeted emails that are automatically sent to your guests during and after visit.

Guest dialogue is about relevance. You should know when and what to communicate at all times. A digital customer journey performs on average 4x better than the restaurant industry average.

Watch video about solution
Illustration of welcome email
Illustration of welcome email

Collect guest data, using existing WiFi.

We know the value of relevant customer data. Combine the power of personalization, segmentation and automation to send the right message at the right time to the right people.

Collect is perfect for restaurants with a lot of traffic, and is often better suited for a la carte restaurants than fine dining.

Increase sales with custom Gift Cards.

Create your own branded gift cards, build packages and increase sales with physical and digital gift cards.

The physical and digital gift cards can be customized to your brand and you can set the value your want on each card. This solution creates more flexibility for your business and your customers.

Learn more about Gift Card
illustration of gavekort