Increase loyalty
Increase data control
Utilize automations
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Take your service and customer relationship to the next level!
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Strengthen branding and loyalty to your business.
Get ownership of your own digital guest database.
Give your guests unique experiences, also digitally.
Accurate results reports for increased shopping cart and visits.
To survive in the competitive restaurant industry, you depend on satisfied and loyal customers.
Our loyalty programs are designed to create a unique customer experience where the contact is personal, which makes your customers feel special. You build the relationship through automatic and customized email and campaigns.
In some periods it is more hectic than others. With a digital guest base, you are able to create activity even in the quietest periods.
You can create customized campaigns, either for a specific period of time, or automatically. A general example is to activate an automatic campaign that is sent out a few days before your guests' birthday, with a small incentive to celebrate at your restaurant.
Collection of customer data is the start of creating effective loyalty. Your guests' user experience is the key to efficient and high converting rate.
All data collected via Loyall is GDPR-approved and is based on transparency and a genuine desire from your guests to hear from your company.
In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.
With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.
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We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård
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After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.
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After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.
We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård
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Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.
Relevance is the key to marketing success. By getting to know Paul's purchase habits, demographics, geography and loyalty patterns, you will be able to communicate more purposefully.
The data is collected automatically and structured in a simple interface that makes it easy for you to create automations and communicate campaigns.
Watch video about loyalty programMost restaurants want control over their own guest database and guest journey. To create this control, you need to make it more attractive to visit your restaurant compared to other restaurants nearby.
By giving your guests, for example, bonuses on their purchases, gift cards on their birthdays or unique membership level benefits, guests will have a more positive experience, and you can reward and build loyalty.
Birthday children or adults often want to celebrate when they have birthday.
With Loyalty+, you know when your guests have birthday, and you can surprise with a gift, bonus or custom offer, such as a free dessert, a welcome treat or similar.
Digitize your guest journey with targeted emails that are automatically sent to your guests during and after visit.
Guest dialogue is about relevance. You should know when and what to communicate at all times. A digital customer journey performs on average 4x better than the restaurant industry average.
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We know the value of relevant customer data. Combine the power of personalization, segmentation and automation to send the right message at the right time to the right people.
Collect is perfect for restaurants with a lot of traffic, and is often better suited for a la carte restaurants than fine dining.
Create your own branded gift cards, build packages and increase sales with physical and digital gift cards.
The physical and digital gift cards can be customized to your brand and you can set the value your want on each card. This solution creates more flexibility for your business and your customers.
