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Utilize automations

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Innovative solutions, customised for Hotels.

We know the hotel industry

Lojalitet

Increase
loyalty

Strengthen branding and loyalty to your business.

Icon of sotware as a service company.

Data
collection

Get ownership of your own digital guest database.

girl

Improve
guests journey

Give your guests unique experiences, also digitally.

Person climbing to the top.

Increase
revenue

Accurate results reports for increased shopping cart and visits.

The challenge of OTA

Third parties (OTA) are great channels for getting new customers to your hotel. By converting first-time bookings to loyal guests and incentives to direct bookings, the remaining bookings will be made via your websites and you save commissions.

The challenge of slow periods

To maximize potential throughout the year, it is important to attract guests. By activating relevant automatic incentives based on the season, you will get a more balanced traffic and thus increased traffic in the low season.

The challenge of pricing strategy

Pricing is not always as easy, but most hoteliers want to have the best deals available through their own direct channels. With a loyalty program, you can have closed prices for members and provide benefits based on your guests' loyalty at different membership levels.

A few words from a hotelier

Marketing Director at Freys Hotel.

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

Logo Freys Hotel
General Manager Spoton Hotel.

With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.

Christoffer Blixt

General Manager

Spoton Hotel

Logo Spoton Hostel & Sportsbar.
Marketing Director Bårdshaug Herregård.

We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård

Gunvor Müller Lysholm

Marketing Director

Bårdshaug Herregård

Logo Bårdshaug Herregård.
General Manager Saga Hotels.

After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.

Stian Opsalhagen

General Manager

Saga Hotels

Logo Saga Hotels.
General Manager Mandelhuset.

Mandelhuset has used Loyall Collect for a year. It has been important that the system has been user friendly for both us and our guests, and that we are able to communicate automatically with our guests without having to put too much work in to it. Setting up Loyall Collect has helped us save time, get more visitors to our event and create more bookings for our company. Since we are both a destination, a restaurant as well as a venue, it has been brilliant to automatically provide good information that will give our guests a better stay with us. Now we want to expand so that we are able to have Loyall Collect in Våge gjestehavn as well. We look forward to working with Loyall in the years to come!

Patrick Madsen

General Manager

Mandelhuset

Logo Mandelhuset.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen.
Controller Kronen Hotels.

Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.

Therese Alberto

Controller

Kronen Hotels

Logo Kronen Hotels.
Hotel Manager Sundvolden Hotel.

Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.

Silje Storvik

Hotel Manager

Sundvolden Hotel

Logo Sundvolden Hotel.
Marketing Director Freys Hotel.

In under a year, we have collected over 8,500 unique GDPR-compliant customer profiles. We have set up automatic communication so guests will receive the right message at the right time. Our guests are better informed about our services. Giving a great customer experience increases customer loyalty. We focus on getting more direct bookings. Our automated campaigns delivered results that are more than 300% above the industry average.
We are really satisfied with Loyall's ability and willingness to tailor and adjust towards our wishes and needs. We are looking forward to a long-term relationship with Loyall.

Sara Sundbom Johansson

Sales & Marketing Director

Freys Hotel

Logo Freys Hotel.
Hotel Manager at Hotel Bondeheimen.

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotel Manager

Hotel Bondeheimen

Logo Hotel Bondeheimen.
Increase of 62 %
Conversion rate of all physical visitors
increase of 28 %
Increased upsales for members
Increase of 43 %
Increased visit frequency for members
Increase of 2 million
Yearly saved OTA costs for a group with 5
hotels

illustration of Pauls customer journey

Meet Paul, and understand him.

Relevance is the key to marketing success. By getting to know Paul's purchase habits, demographics, geography and loyalty patterns, you will be able to communicate more purposefully.

The data is collected automatically and structured in a simple interface that makes it easy for you to create automations and communicate campaigns.

Watch video about loyalty program

Create your own birthday club.

Relevant communication makes it easy to attract guests. Make your hotel accessible and you increase the chances for birthday celebrations in your hotel or restaurant.

With a loyalty program, you know when your guests have birthday, and you can surprise with a gift, bonus or custom offer, such as a free dessert, a welcome treat or similar.

Learn more about loyalty programs
illustration of campaign
Illustration of welcome email

Collect guest data, using existing WiFi

We know the value of relevant customer data. Combine the power of personalization, segmentation and automation to send the right message at the right time to the right people.

Watch video about solution

Digitalize the
Guest Journey

Digitize your guest journey with targeted emails that are automatically sent to your guests during and after arrival.

Guest dialogue is about relevance. You should know when and what to communicate at all times. A digital customer journey performs on average 4x better than the hospitality industry average.

Learn more about guest journeys
welcome email
Illustration of communication to customers from hotels.

Build loyalty and incentivize direct bookings.

Most hotels want control over their own guest database and guest journey. To create this control, you need to make it more attractive to book directly than through third-party channels.

By giving your guests, for example, bonuses on their stay, bonuses in the restaurant, gift cards on their birthdays or unique membership level benefits, guests will have a more comprehensive experience, and you can reward and build loyalty.

Increase sales with custom Gift Cards

The physical and digital gift cards can be customized to your brand and you can set the value you want on each card. This solution creates more flexibility for your business and your customers.

Learn more about Gift Card
illustration of gavekort